CUSTOMER CARE
Returns & Exchanges
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Returns & Exchanges
At FH Menswear, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 100% Money-Back Guarantee within 30 days of receiving your item(s). Please review the details below to ensure a smooth return or exchange process.
Return & Exchange Guidelines
- Timeframe for Returns/Exchanges: Item(s) must be returned within 30 days of the delivery date.
- Condition of Items: Item(s) must be in their original condition, with all labels, tags, and packaging intact. Returns will not be accepted if the item(s) are worn, damaged, or altered.
- Partial Returns/Mixed Units: All suits are sold in predetermined sets. We do not accept partial returns, exchanges, or mixing and matching of sizes/sets.
- Shipping Costs: Shipping and handling charges are non-refundable. The buyer is responsible for return shipping costs unless the return is properly authorized by us or due to an error on our part (e.g., wrong item shipped).
- International Returns: We currently do not accept international returns.
- Online Order Returns: All online orders (including those from marketplaces) must be returned via paid postage. We do not accept in-store returns for online orders.
Refund Process
- Refunds will be processed within 3 to 5 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method.
Exchanges
- To exchange an item, please return the original item(s) and place a new order for the desired size or style.
- Exchanges are subject to product availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll provide a prepaid return label and either send a replacement or issue a full refund, including shipping costs.
Monitoring Returns
To ensure fairness for all customers, we monitor the number of returns made by individuals. Excessive returns that breach our terms and conditions may result in the closure of your FH Menswear account or refusal of future orders.
How to Initiate a Return/Exchange
- Log in to your account on our website or marketplace platform.
- Follow the instructions provided in your order confirmation email or visit the "Returns" section of our website.
- Pack the item(s) securely and include the original packing slip.
- Ship the package using our authorized return shipping label or a trackable shipping method.
Contact Us
If you have any questions or need assistance, our customer service team is here to help! Reach out to us via:
- Phone/Whatsapp: +1 (201) 864-0063
- Email: info@fhmenswear.com
- Live Chat: Available on our website during business hours.
We pride ourselves on providing exceptional customer service and are committed to making your shopping experience with FH Menswear as seamless as possible. Thank you for choosing us!
